♥ Production Time ♥
Items ship within 10 business days. If there is any change in this timeline, we will let you know. If you have a specific deadline, please let us know right away, and we'll do our best to work within it.
♥ Shipping ♥
We ship via Canada Post using trackable, insurable methods only. Choose regular or express shipping in the checkout. Import taxes and customs fees vary from country to country and are the responsibility of the buyer.
We always cover a portion of the true shipping cost for you. We will refund any overcharge greater than $1 promptly upon shipping.
If your order total is over $1000, please contact us prior to checkout.
Within Canada:
via Expedited Parcel Post or Tracked Packet, 2 - 7 business days, insured and trackable: $20 flat rate FREE WITH ANY ORDER OVER $200
via ExpressPost, 1 - 3 business days, insured and trackable:
$0 - $199 order total, $35 shipping
over $200 order total, $15 shipping
Continental USA:
via Expedited USA Parcel Post or Tracked Packet USA, 5 - 9 business days, insured and trackable: $20 flat rate FREE WITH ANY ORDER OVER $200
via ExpressPost USA, 3 - 5 business days, insured and trackable:
$0 - $199 order total, $35 shipping
over $200 order total, $15 shipping
International:
We can ship to: Australia, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Holland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. Please contact us for more information.
♥ Return Policy ♥
We want you to enjoy your new clothes!
We do our best to custom fit you based on the information and measurements you provide. If something doesn’t fit you, please contact us right away. We will work with you to make the necessary alterations and share all related shipping costs.
If a style or colour doesn’t suit you, you may return or exchange your item. Please note:
1. You must contact us within 3 days of receipt of your order to arrange for a return/exchange.
2. Returned items must be in good salable condition.
3. Return shipping costs are the responsibility of the buyer, and initial shipping charges are (in most cases) non-refundable.
4. If your garment is very customized, you may only be eligible for a partial return/exchange. Contact us when you order if you are concerned about eligibility.